Warranty & Return

Thanks for shopping at Boykeep. We hope you love your purchases, but if you’re not totally satisfied with the products or request a repair, we are always here to help.

Warranty Policy

1. Warranty Period

Boykeep provides warranty service and official customer support, which only apply to new and certified refurbished products purchased from Boykeep official website, official stores on Amazon, Walmartr, AliExpress, Temu, etc. For purchases made through Boykeep's authorized resellers or distributors, please contact them directly for after-sales service.

We provide a 1-year limited warranty for new Products purchased from Boykeep, and a 1-year warranty for Boykeep Certified Refurbished Products. Users who register their warranty and subscribe to our newsletter will receive an additional 6-month extended warranty. We will provide an additional support cycle of at least 2 years for the software of our product after the product's EOL, during which security updates will be provided.

Replacement Unit: Warranty continues from the original date of purchase and will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs.
For new products, register your product within 1 years of purchase, and you will receive 6-month extended warranty besides 1-year warranty. For refurbished products, register and you will also get additional 6-month warranty besides 1-year warranty. Warranty starts on your invoice date.

2. Warranty Forfeiture

Warranty is void in the following situations: (a) Products are marked as “sample” or “Not for Sale”, or sold “AS IS” or sent to you as “prototype”; (b) Products are purchased from unauthorized distributors or resellers; (c) Trade-marks, serial tags, product stickers have been removed, altered or tampered with; (d) Products are dismantled, mishandled, improperly used or defaced; (e) Abuse firmware upgrade without the authorized technician’s guidance; (f) Damage has resulted from accident, dismantling, abuse, or service or modification by someone other than the appointed vendor, souse, fission or the spare part has been over the period of warranty; (g) Products are damaged due to improper working environment or operation, such as improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, using wrong power adapter, etc; (h) Products are damaged due to the violation of direction on safe battery handling and usage; (i) Products are damaged due to force majeure, natural disasters, etc; (j) Warranty, refund or replacement are not available for products you have received or will receive in Play & Say feedback program; (k) Warranty is for the original purchaser only and is not transferable.

3. Limitation of Damages

Boykeep is not responsible for other extra warranty or commitment promised by resellers, agents, distributors or any other third parties. If they promised you some extra commitment or warranty, please ask for written documents to protect your rights and interests.

In addition to the above warranty forfeiture, in no event will Boykeep be responsible for any consequential, incidental, exemplary, or special damages, including any damages for lost data or lost profiles, arising from or relating to this limited warranty or the product, and Boykeep's total cumulative liability arising from or related to this limited warranty or the product will not exceed the amount actually paid for the product by you.

Return & Refund Policy

Return & Refund Policy
Product: At Boykeep , we are committed to our customers’ satisfaction. If the product did not meet your expectations or was defective, you can refer to the following policies to request for a refund, exchange or repairment in terms of your situation.

Accessories: If you’re unsatisfied with any of the accessories, we can get it replaced or issue you a full refund anytime you need. The return and refund policy for accessories is aligned with that of the camera. And the new replacements will be shipped to you.

Important Note: Normally the orders that are under processing, being on hold or have been shipped out (you have received the tracking number or your order status is completed) cannot be cancelled. If you have to refuse delivery after the package is dispatched from Boykeep due to force majeure, you are subject to the following return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.

Missing Parts Policy

In the event that your ordered product comes to your hands with parts missing, the specific policies depend on where your products are shipped from.

a). For Orders Shipped Directly from Boykeep's Warehouse

Customers must inform us within 15 days of the delivery date if they are missing products’ part or receiving the wrong products.

If your order included the product with a hard-disk drive, and a hard-disk drive was not installed in the product that you received, Boykeep may ask for image confirmations before exchanging the product you received with a complete one.

If your order was not delivered or the ordered product arrived damaged, please contact Boykeep customer support. In the event that your ordered product arrived damaged or incomplete due to external damages, please keep all interior and exterior packaging as this is needed when we file the shipping claim with the carrier service we used to ship your order.

b). For Orders Shipped from Third-Party Stores or Vendors

If your order arrived incomplete, was not delivered, or the ordered product was damaged, please contact the third-party store or vendor where the order was placed and shipped through the detailed policy or information.

We are sorry to learn that you are not 100% satisfied with your purchase. Please keep in mind that we are standing by 24/7 if you have any questions about our products or service. You may reach us by submiting a request.